View Our Outage Map

There are several reasons you may experience a power outage, including weather, unforeseen equipment failure, unintended animal or tree contact or motor vehicle accidents.

All GrandBridge Energy customers can access consistent, timely, 24/7 updates on the locations of all planned and unplanned outages, including causes and restoration status on our mobile-friendly Outage Map

Note: It can take up to 15 minutes from the time of the outage until the system updates the Outage Map – so when looking at the Outage Map, please give it a few minutes from the start of the outage until it registers on the map. The map will update once new information is known. For privacy, only outages affecting more than 3 customers will display.

How to Report a Power Outage

Call the 24/7 Toll-Free Outage Info Line

To report an outage not already showing on the Outage Map, call the toll-free 24-Hour Outage Info Line at 1-833-769-3701.

If you don’t see the outage on the Outage Map after 15 minutes, please call the Outage Info Line to report it. Your real-time call will trigger GrandBridge Energy to investigate and dispatch crews if necessary.

Power Quality Issues

OEB Guide to Addressing Power Quality Issues

The OEB Guide to Addressing Power Quality Issues provides support to GrandBridge Energy and its customers in identifying, investigating, and mitigating power quality issues, such as voltage variations and harmonic distortion that can cause electrical equipment malfunctions or failures. Note: The Guide does not cover issues related to farm stray voltage or the reliability of the electricity supply.