My Account offers customers convenient online access to bills, usage graphs, downloadable kWh data, transaction details, and easy payment options. To register for My Account, you must have an active GrandBridge Energy account. Your account becomes active approximately one month after it is set up.

To register for paperless billing before your first bill arrives, please contact our Customer Service Team to obtain your 10-digit account number. Once registered for My Account, you’re automatically enrolled in paperless billing. 

My Account allows you to link multiple accounts to your username. When you register, My Account will detect if you have multiple accounts associated with your internal customer number. The registration form will ask you if you want to link all associated accounts, including closed/inactive ones. You can select which accounts you want to link. 

If you have other accounts not associated with your internal customer number, once you log in, click on the ‘Profile’ tab and select ‘Account List.’ You can input additional account numbers and postal codes for their service address to link more accounts to your profile. 

Changing your My Account email is simple. If you have one account linked to your username, simply click the ‘Profile’ tab and update the email address. If you have multiple accounts linked to your profile, you will need to update the email address in the profile. Then you must select ‘Account List’ and update the email address for each account presented in the account list. 

My Account detects a missing field in your customer profile. Click on the ‘Profile’ tab and ensure a first and last names are entered in each field. If your last name field is empty, input your last name to fill the field and correct the missing token. This will enable you to proceed with credit card payments. 

If you’ve forgotten your username, click on the ‘forgot username’ below the blue login button on the user login page. It will ask you to input your full 10-digit account number and service address postal code. You will then receive an email with your username, which will be sent to the account’s registered email address. If you cannot remember your password, click ‘forgot password’ below the blue login button. An email will be sent to the email address registered to the account. If you no longer have that email address, contact the Customer Service department to have your account reset.

Your first GrandBridge Energy bill is issued 6-8 weeks after your account start date. It is sent by Canada Post mail. The first bill includes a $30 account set-up fee called an Occupancy Charge. To learn more about GrandBridge Energy, including payment options and online tools, download our Welcome Package.

You can submit an Account Update Form in our Forms Hub to complete this request. A Customer Service representative will confirm by email once the update is completed. Please note this form is for updating your account only. 

As a residential and small commercial customer, you can select a rate plan that best suits your consumption patterns. More information about the different rates is available on our rates web pages.

There are three ways to select your electricity rate plan.

• Complete the Election form online.
• Register for My Account to compare rate plan options based on your historical data and submit your rate plan selection. 
• Contact our Customer Service Team at 1-877-871-2215 during business hours. 

You can change your rate plan multiple times throughout the year. Once you’ve submitted your request, you will receive a confirmation letter by mail.

Your new rate plan selection will be effective on your next meter reading date. Your meter reading dates are on your bill under the ‘Billing Period.’ If you’re unsure how to read your bill, visit our Understand My Bill page.

If you’ve signed a contract with an electricity retailer, you must cancel it before you can return to regulatory pricing. 

You can contact your electricity retailer by telephone, and their toll-free phone number is displayed on your bill under the billing summary. GrandBridge Energy does not have access to your signed contract and cannot cancel your contract.

The delivery charge is the cost of delivering electricity from the generation stations across the province to GrandBridge Energy and then to your home or business. This includes the costs of building and maintaining the transmission and distribution lines, towers, and poles. Some of these charges are fixed and do not change from month to month and the rest are variable and will increase and decrease depending on your electrical usage. 

If you compare utility bills in different parts of the province, you may notice that delivery rates vary for several reasons: The age and condition of each utility’s equipment, the size of the service territory, customer density and location of customer relative to one another, the number of residential customers compared to businesses and industrial and the geographic location of customers tied to the complexities of maintaining distribution equipment within the region.

We encourage you to contact our GrandBridge Energy Customer Service Team to set up flexible payment arrangements as soon as you experience any difficulty making your payment by the due date. If you’ve received a reminder phone call, contact our team to help prevent a disconnection notice from being issued. Additionally, our team can suggest several financial assistance programs that might fit your situation.

If your bill is higher than expected, here are some steps you can take to find out what could be causing your higher consumption. Always review your billing period to determine if there is a reason why your bill is higher during a certain period. Consider factors such as weather. If your home is heated or cooled by electricity, this will impact your consumption. Larger appliances, pools, hot tubs and electric vehicles cause higher bills. For more detailed information visit our Understand My Bill page to help you troubleshoot.