GrandBridge Energy sends monthly bills. Let us help you understand your bill and answer any questions you may have about its content.
Select a bill type below.
Pictured here is a sample Electricity bill. The descriptions below correspond with the numbers shown on the sample bill.
Pinch anywhere on the bill sample below to zoom
Pictured here is a sample Electricity bill. The descriptions below correspond with the numbers shown on the sample bill.
This section will show the account holder’s name(s) and the mailing address. If your mailing address differs from the service address, you can find the service address printed on the ‘Billing Summary’ bar.
This section shows your 10-digit account number, amount due, payment due date, and issue date, which is the date the bill was mailed/emailed.
This section will show your electric meter number, the billing period for your current charges, the number of days in that billing period, and your meter readings and electricity usage. Always remember the billing period differs from the issue date on the bill.
This quick glance display graph shows the last 13 months of billed consumption and then breaks down your average daily usage. You can find more details about your consumption by signing up for My Account.
The first part of your billing summary will outline any previous balances from last month’s statement. It will also include any payments remitted before the print date of this current bill.
Helpful Hint: Your bill may not include payments made within days of the current bill’s issue date as there is a transmission period from the bank to GrandBridge Energy.
Your electricity charges will be displayed according to the rate plan you selected. It will show your kilowatt hours and the corresponding monetary value of that consumption.
Your Delivery fee is the cost of delivering electricity from the generating stations across the Province to GrandBridge Energy and then to your home or business. This includes the costs of building and maintaining the transmission and distribution lines, towers, and poles and operating provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month (unless your billing period is greater than or less than 30 days), and the rest are variable and increase or decrease depending on the amount of electricity you use. You can learn more about these fixed and variable charges on the GrandBridge Energy residential rate card.
The summary shows the total credit amount on your bill from Ontario electricity support programs, including Ontario Electricity Rebate (which is applied to all residential electricity bills, without application) and/or the Ontario Electricity Support Program (which you must apply to and is approved based on income level).
At the bottom of the bill is where you’ll find our address, website and email address. You can find additional contact information and company information on the reverse side of your bill.
Choose Your Rate Plan
Sign up and/or log in to My Account to use your historical consumption to find the rate plan that suits your needs. You can analyze the different rate plans and switch your rate through your online portal.
Access My AccountCommon Causes for High Bills
If your bill is higher than expected, here are some steps you can take to find out what could be causing your higher consumption.
Review the Billing Period
Pay attention to the billing period. Your most recent bill shows consumption used up to four weeks ago. Analyze that billing period and consider what you did during that time or what factors, like the weather, could account for increased usage.
Consider the Weather and Your Heating / Cooling Source
If your home is heated by electricity – baseboard heating, in-floor heating or heat pumps for example – you will see increased usage in the winter/colder months. Similarly, using plug-in space heaters in certain rooms or in your garage will cause higher usage.
In the summer, air conditioning/central air systems are the number one reason why your billed consumption will increase. Keep your home heated/cooled at a consistent temperature and resist the urge to turn the thermometer up and down. View energy-saving tips for home.
Inventory your Appliances
Old appliances and/or faulty appliances can lead to higher usage. Reduce the impact and save money, look for the ENERGY STAR logo when you buy new appliances and entertainment devices.
When reviewing your appliances, be sure to look at your water heater/softener (including on-demand tankless water heaters). Ensure they are serviced regularly and operating efficiently; if not, they can run unnecessarily, leading to higher usage. Another trend in recent years is high-performance gaming computers and bitcoin mining, which leads to higher electricity bill usage.
Electric Vehicle Charging
If you own an electric vehicle or hybrid vehicle and you charge it at home, this will lead to increased electricity usage. Consider charging your vehicle in off-peak hours to minimize the financial impact on your next bill.
Seasonal Culprits
Pool heaters, pumps and hot tubs all translate to higher electricity usage. Consider putting your pump and/or heater on a timer to run during off-peak periods.
Explore Our Rates
There’s more to rates than Time-of-Use, Tiered and Ultra Low Overnight pricing. Find out how all the charges on your statement are calculated each month.
Register for Paperless Billing
Sign up for My Account to receive paperless billing, reduce your environmental footprint, and access all the benefits of the portal.
Pictured here is a sample Electricity & Water/Wastewater bill. The descriptions below correspond with the numbers shown on the sample bill.
Pinch anywhere on the bill sample below to zoom
Pictured here is a sample Electricity & Water/Wastewater bill. The descriptions below correspond with the numbers shown on the sample bill.
This section shows the account holder’s name(s) and the mailing address. If your mailing address differs from the service address, you can find the service address printed on the ‘Billing Summary’ bar.
This section shows your 10-digit account number, amount due, payment due date, and issue date, which is the date the bill was mailed/emailed.
This section will show your electric and water meter number, the billing period for your current charges, the number of days in that billing period, your meter readings, and electric and water usage. Always remember the billing period differs from the issue date on the bill.
This quick glance display graph shows the last 13 months of billed consumption and then breaks down your average daily usage. You can find more details about your consumption by signing up for My Account. It also displays your monthly water usage by cubic meter.
The first part of your billing summary will outline any previous balances from last month’s statement. It will also include any payments remitted before the print date of this current bill.
Helpful Hint: Your bill may not include payments made within days of the current bill’s issue date as there is a transmission period from the bank to GrandBridge Energy.
Your electricity charges will be displayed according to the rate plan you selected. It will show your kilowatt hours and the corresponding monetary value of that consumption.
Your Delivery fee is the cost of delivering electricity from the generating stations across the Province to GrandBridge Energy and then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month (unless the billing period is greater than or less than 30 days) and the rest are variable and increase or decrease depending on the amount of electricity you use. You can learn more about these fixed and variable charges on the GrandBridge Energy rates for home or for business webpages.
If you live in the County of Brant (applicable areas) you may be billed water and wastewater (sewer). These rates are set by the County of Brant, not GrandBridge Energy. The charges are a combination of fixed and variable. The fixed monthly charges are the fees to have the water meter and sewer line connected to your home. The variable charges are dependent on the number of cubic meters you use in the billing period. A comprehensive list of Water/Wastewater charges is available here.
The summary shows the total credit amount on your bill from Ontario electricity support programs, including Ontario Electricity Rebate (which is applied to all residential electricity bills, without application) and/or the Ontario Electricity Support Program (which you must apply to and is approved based on income level).
At the bottom of the bill is where you’ll find our address, website and email address. You can find additional contact information and company information on the reverse side of your bill.
Choose Your Rate Plan
Sign up and/or log in to My Account to use your historical consumption to find the rate plan that suits your needs. You can analyze the different rate plans and switch your rate through your online portal.
Access My AccountCommon Causes for High Bills
If your bill is more than expected, here are some steps you can take to find out what could be causing your higher consumption.
Review the Billing Period
Pay attention to the billing period. Your most recent bill shows consumption used up to four weeks ago. Analyze that billing period and consider what you did during that time or what factors, like the weather, could account for increased usage.
Consider the Weather and Your Heating / Cooling Source
If your home is heated by electricity – baseboard heating, in-floor heating or heat pumps, for example – you will see increased usage in the winter/colder months. Similarly, if you use plug-in space heaters in certain rooms or in your garage, this will cause higher usage.
In the summer, air conditioning/central air systems are the number one reason why your billed consumption will increase. Keep your home heated/cooled at a consistent temperature and resist the urge to turn the thermometer up and down.
Inventory your Appliances
Old appliances and/or faulty appliances can lead to higher usage. Reduce the impact and save money, look for the ENERGY STAR logo when you buy new appliances and entertainment devices.
When reviewing your appliances be sure to look at your water heater/softener (including on-demand tankless water heaters). Make sure they are serviced regularly and operating efficiently; if not, they can run unnecessarily, leading to higher usage. Another trend in recent years are high performance gaming computers and bitcoin mining which does lead to higher usage on your electricity bill.
Electric Vehicle Charging
If you own an electric vehicle or hybrid vehicle and you charge it at home, this will lead to increased electricity usage. Consider charging your vehicle in off-peak hours to minimize the financial impact on your next bill.
Seasonal Culprits
Pool heaters, pumps and hot tubs all translate to higher electricity usage. Consider putting your pump and/or heater on a timer to run during off-peak periods.
Water Leaks
If your water usage is higher than normal, check for leaks around your home. Leaking taps, toilets and puddles of water around your water heater/softener and furnace. If your toilet has a silent leak, you can determine this by dropping food colour into the back of the tank. If it leaks into the bowl, your toilet is silently running.
Watering Gardens/Lawn & Filling Pools and Hot Tubs
Watering your garden or lawn will increase water usage. Be sure to review the billing period on your most recent statement and recall if you’ve watered during that time. Filling your pool and/or hot tub will also increase usage.
Explore Our Rates
There’s more to electricity rates than you might expect. Find out how all the charges on your statement are calculated each month.
Register for Paperless Billing
Sign up for My Account to receive paperless billing, reduce your environmental footprint, and access all the benefits of the portal.
Pictured here is a sample Water/Wastewater bill. The descriptions below correspond with the numbers shown on the sample bill.
Pinch anywhere on the bill sample below to zoom
Pictured here is a sample Water/Wastewater bill. The descriptions below correspond with the numbers shown on the sample bill.
This section includes the account holder’s name(s) and the mailing address. If your mailing address differs from the service address, you can find the service address printed on the ‘Billing Summary’ bar.
This section shows your 10-digit account number, amount due, payment due date, and issue date, which is the date the bill was mailed/emailed.
This section will show your water meter number, the billing period for your current charges, the number of days in that billing period, and your meter readings and water usage. Always remember the billing period differs from the issue date on the bill.
This quick glance display graph shows the last 13 months of billed consumption and then breaks down your average daily usage. You can find more details about your water consumption by signing up for My Account.
The first part of your billing summary will outline any previous balances from last month’s statement. It will also include any payments remitted before the print date of this current bill.
Helpful Hint: Your bill may not include payments made within days of the current bill’s issue date as there is a transmission period from the bank to GrandBridge Energy.
Your water-wastewater charges will be displayed according to your water and wastewater (sewer) usage.
If you live in certain areas of the County of Brant, you may be billed for water and wastewater (sewer) only. Water and wastewater rates are set by the County of Brant, not GrandBridge Energy. These charges are a combination of fixed and variable. The fixed monthly charges are the fees to have the water meter and sewer line connected to your home. The variable charges depend on the number of cubic meters you use in the billing period. Review the water/wastewater charges here.
At the bottom of the bill is where you’ll find our address, website and email address. You can find additional contact information and company information on the reverse side of your bill.
Your Water Services
The County of Brant sets your water rates and responds to your water service calls. They have a lot of useful information available online about water conservation.
Learn about Water ConservationCommon Causes for High Bills
If your bill is higher than expected, here are some steps you can take to find out what is causing your higher consumption.
Review the Billing Period
Pay attention to the billing period. The current bill you’re reviewing shows consumption used up to four weeks ago. Analyze that billing period and consider what you did during that time.
Water Leaks
If your water usage is higher than normal, check for leaks around your home. Leaking taps, toilets and puddles of water around your water heater/softener and furnace. If your toilet has a silent leak, you can determine this by dropping food colour into the back of the tank. If it leaks into the bowl, your toilet is silently running.
Watering Gardens/Lawn & Filling Pools
If you water your garden or your lawn, this will cause higher water usage. Be sure to review the billing period on your most recent statement and recall if you’ve watered during that time. Filling your pool and/or hot tub will also cause higher usage.
Explore Water Rates
Find out more about your water bill rates, set by the County of Brant, including frequently asked water questions and conservation tips.
Register for Paperless Billing
Sign up for My Account to receive paperless billing, reduce your environmental footprint, and access all the benefits of the portal.
Pictured here is a sample Net Metering bill. The descriptions below correspond with the numbers shown on the sample bill.
Pinch anywhere on the bill sample below to zoom
Pictured here is a sample Net Metering bill. The descriptions below correspond with the numbers shown on the sample bill.
This section shows the account holder’s name(s) and the mailing address. If your mailing address differs from the net metering service address, you can find the service address printed on the ‘Billing Summary’ bar.
This section shows your 10-digit account number and the issue date, which is the date the bill was mailed/emailed. The due date is irrelevant because there is no money due. The amount due will show as $0.00 because it’s a transferable credit only, meaning you cannot be paid outright for the generation you produce.
This section shows your electric meter number (Yes, it is the same one displayed on your electricity bill because it is a bi-directional meter (one meter). It also shows the billing period for your current generation, the number of days in that billing period, and your meter readings and corresponding generation.
As a net metering customer, you will receive two statements each month. One is your regular electricity bill, and the second is your Net Metering Credit statement. Each bill will have unique account numbers.
This quick glance display graph shows up to the last 13 months of generation and then breaks down your average daily generation.
Your generation credit breakdown will be displayed according to the electricity rate plan you selected. It will show the kilowatt hours you generated and the corresponding monetary value of that generation.
Your Delivery fee is composed of fixed and variable charges. The fixed portion of the charge appears on your electricity bill. The variable charges are kilowatt-hour-based and, therefore, are credited back to you. The ‘Net Metering Credit’ line item is transferred to your electricity bill. You can only transfer credit to offset your monthly consumption charges. For example, if you generate 1,000 kilowatt hours but only consume 600 kilowatt hours, 400 kilowatt hours are held and can be applied to future bills where you are generating less but using more. You can learn more about the net metering program here.
At the bottom of the bill is where you’ll find our address, website and email address. You can find additional contact information and company information on the reverse side of your bill.
Choose Your Rate Plan
Sign up and/or log in to My Account to use your historical consumption to find the rate plan that suits your needs. The price plan you select for your home/small commercial will be used to calculate your net metering generation credit.
Access My AccountCommon Causes for High Bills
If your bill is higher than expected, there are actions you can take to figure out what's causing your increased consumption.
Review the Billing Period
Pay attention to the billing period. Your most recent bill shows consumption used up to four weeks ago. Analyze that billing period and consider what you did during that time or what factors, like the weather, could account for increased usage.
Consider the Weather and Your Heating / Cooling Source
If your home is heated by electricity – baseboard heating, in-floor heating or heat pumps, for example – you will see increased usage in the winter/colder months. Similarly, using plug-in space heaters in certain rooms or in your garage will cause higher usage.
In the summer, air conditioning/central air systems are the number one reason why your billed consumption will increase. Keep your home heated/cooled at a consistent temperature and resist the urge to turn the thermometer up and down.
Inventory your Appliances
Older appliances and/or faulty appliances can lead to higher usage. Reduce the impact and save money, look for the ENERGY STAR logo when you buy new appliances and entertainment devices.
When reviewing your appliances, be sure to look at your water heater/softener (including on-demand tankless water heaters). Ensure they are serviced regularly and operating efficiently; if not, they can run unnecessarily, leading to higher usage.
Another trend in recent years is high-performance gaming computers and bitcoin mining, leading to higher electricity bill usage.
Electric Vehicle Charging
If you own an electric vehicle or hybrid vehicle and you charge it at home, this will lead to increased electricity usage. Consider charging your vehicle in off-peak hours to minimize the financial impact on your next bill.
Seasonal Culprits
Pool heaters, pumps and hot tubs all translate to higher electricity usage. Consider putting your pump and/or heater on a timer to run during off-peak periods.
Explore Our Rates
There’s more to rates than you might expect. Find out how all the charges on your statement are calculated each month.
Register for Paperless Billing
Sign up for My Account to receive paperless billing, reduce your environmental footprint, and access all the benefits of the portal.