The Electricity Distributor Corporate Scorecard provides an annual snapshot of GrandBridge Energy’s performance across key measures established by the Ontario Energy Board (OEB). It allows customers to see how we are performing in areas such as service quality, customer satisfaction and cost efficiency, and provides benchmarks to compare our performance with other electricity distributors across Ontario.
Customers are encouraged to review the specific commentary on each reported performance category outlined on the 2025 Scorecard to obtain further information on the particular measures.
2025 GrandBridge Energy Corporate Scorecard
In its fourth electric utility scorecard, GrandBridge Energy delivered strong results across all performance categories, including:
- Achieving an “A” from our customers in our biennial 2025 Customer Satisfaction Survey, with 93% of customers reporting they are satisfied with the service provided.
- Meeting or exceeding the performance targets set out by the Ontario Energy Board (“OEB”) for Service Quality and Customer Satisfaction.
- Achieving a cost performance rating of Cohort 2 (above average performance) in the OEB’s benchmark analysis.