We will need the following information about you to open your residential account:

• Your full name and the name of the secondary account holder (if applicable)
• Service address (where the service is to be supplied)
• Date service is required
• Mailing address (if different from the service address)
• Whether you own or rent
• Your former address in service territory (if applicable)
• Telephone number(s)
• Email address(es)
• Date of birth(s)
• Name of employer(s)
• Signature of account holder

My Account allows you to view bills, monitor your energy consumption, track in-home energy savings measures, analyze Green Button data, view transaction history, and select your own hydro rate plan based on your consumption patterns.

Yes! My Account will hold your payment history, smart meter electrical data, and bill copies even after you stop your service. Retaining access to your online account can be useful even after you’ve moved.

Yes, your first bill will have a $30.00 + HST fee called an occupancy charge. This is a mandatory charge on every first bill.

Personal information is collected, retained and disclosed in accordance with our Privacy Policy.

You can expect to receive your first GrandBridge Energy bill within 6-8 weeks after you move in.

You can sign up for online access once your account is fully active, generally four weeks after your move-in date. You can wait until you receive your first bill to sign up, or you can call Customer Care to obtain your account number approximately one month after you’ve moved in. You need your account number, service address, and postal code to register for My Account.