Despite our efforts to provide a high level of service, malfunctioning equipment, inclement weather, interference from wildlife or trees, and other forces beyond the utility’s control can result in service interruptions, power surges or voltage irregularities that can damage our customers’ property.
How to Submit a Claim?
To submit an insurance claim for damage, please gather the following information:
- Detailed information about the claim: the date, location, time of the incident, damage caused, how the damage was caused and, if applicable, the required corrective action.
- Copies of quotes or invoices for repairing damage or replacing property.
- Provide your name, full mailing address and telephone numbers.
Please forward all supporting documentation to GrandBridge Energy:
Attention: Insurance Claims
P.O. Box 1060, 39 Glebe Street
Cambridge, ON N1R 5X6
Email: [email protected]
Independent Review of Your Claim
Next Steps
We want our customers to understand the process of submitting an insurance claim and the next steps in the review process.
Once you have submitted all documentation related to your insurance claim to GrandBridge Energy:
- We will forward your claim to the General Liability Claims Administration Unit of the MEARIE Group. The MEARIE Group is an organization that specializes in handling claims made against electric utility companies.
- An adjuster from the MEARIE Group will review your claim and if additional information is required, their adjuster will contact you directly.
- You will receive written correspondence advising the outcome of your claim directly from the MEARIE Group.
Please allow four to five weeks for a response from the MEARIE Group adjuster.
Frequently-Asked Questions
Once your claim has been sent to the MEARIE Group insurance adjuster, all inquiries must be addressed directly to the MEARIE Group. You can find their contact information on their website General Liability Claims Administration Unit of the MEARIE Group.
Under the terms of our insurance agreement, the MEARIE Group Insurance Adjuster makes all decisions as to the result of your claim. GrandBridge Energy cannot advise on the anticipated outcome of your claim.
We understand that sometimes customers have equipment that needs immediate repair or replacement. In this case, you must understand that you will proceed with repairs or replacements at your own risk. Whether the costs are covered or not depends on the decision of the MEARIE Group insurance adjuster.
As an alternative, you may wish to contact your home insurance company.
Under rules approved by the Ontario Energy Board (OEB), GrandBridge Energy is not liable for damage claims involving power outages, low voltage or power surges caused by severe weather or other circumstances beyond our control; during repairs or routine maintenance, including meter exchanges; or during energy curtailment or blackout events.
Protect Equipment from Power Surges
The Electrical Safety Authority offers tips on how to protect your electrical equipment from power surges and how to check devices and equipment to be sure they work properly after a power surger.
Find a Licensed Electrical Contractor Near You
If you need someone to do electrical repairs in your home, by law, you must hire a Licensed Electrical Contractor who takes out a Notification (Permit) for the work. This is the only way to be sure that your electrical work is safe and legal.