If you’re doing work at an existing property or connecting a new service, a service layout may be required to book the time call with our metering and operations teams.
This title is mandatory
If your scope of work falls outside of anything listed above, you did not receive confirmation of your submitted service layout request, or you have not received a layout more than three weeks after submission, you can contact our Engineering team by email for further direction.
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You will require a service layout if you’re completing any of the following work:
- Service Upgrade (increase amperage)
- New Build/Services
- Temporary Service connections
- Service Changes (example, overhead to underground)
- Meter base relocations
- Adding additional meters to a service location
- Generator / Transfer Switch Installation
- Installing an EV charger
- Connecting streetlights
Yes! My Account will hold your payment history, smart meter electrical data, and bill copies even after you stop your service. Retaining access to your online account can be useful even after you’ve moved.
My Account allows you to view bills, monitor your energy consumption, track in-home energy savings measures, analyze Green Button data, view transaction history, and select your own hydro rate plan based on your consumption patterns.
Yes, your first bill will have a $30.00 + HST fee called an occupancy charge. This is a mandatory charge on every first bill.