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Service Requests

Home Customer Support Service Requests

We Are Ready to Respond to Your Call!

Service requests come in all shapes and sizes and the GrandBridge Energy team is ready to respond. On this webpage, you’ll find common service-related questions and requests we receive and how we respond to them.

If you cannot contact us during regular business hours, and your request is not urgent, you can submit a form listed below and we will follow up with you.

Call Customer Service
A GrandBridge Customer Service Representative in the office ready to respond to a customer's call.

If you have a service-related call, contact our Customer Service department at 1-877-871-2215.

Investigate Part Power / Flickering Lights

Do you have partial power in your home? Are the lights flickering or appear very dim? If you suspect something is wrong with the power supply to your home, contact our Customer Service Team, who will dispatch a crew to investigate the external connections coming to your home’s point of attachment. There is no charge for our crews to respond to a service visit to investigate the power supply to your home.  Please submit a Report a Power Quality Concern Form below.

 

Important! After GrandBridge Energy has investigated your property, and if the issue is not caused by our connection/ equipment, you will be asked to hire a licensed electrician to investigate and correct any issues. You will be responsible for hiring a licensed electrician and undertaking any repairs.

Request a Site Visit

Do you have a question about some recent work completed by GrandBridge crews in your neighbourhood? Would you like our crews to return to your property for a specific reason, such as:

  • Tree branches or limbs entangled in the powerlines.
  • Incomplete work or materials left on your property.
  • Landscape clean-up requests once planned work in your neighbourhood is completed.
  • Concerns with a low-hanging wire or transformer box dislocated from its pad.
  • Request and remove high-visibility line covers.

Please submit the Report A Concern Form below so we can look after your inquiry.

Report a Power Quality Concern

Request a Site Visit / Report a Concern

Request a Site Visit / Report a Concern

Name(Required)
Is the concern located on your property?(Required)
Service Address(Required)
Select the box that relates to your request(s)(Required)

If you have a picture of the safety concern, please upload it here.
Drop files here or
Accepted file types: jpg, gif, png, tiff, Max. file size: 256 MB.
    Please provide more details about your request. Example, where the tree/service is located, access requirements, etc.

    Report an Electrical Emergency

    If you witness an electrical emergency, such as a downed powerline, children playing on transformer boxes or arching lines, please call 911 and report any outages to 1-833-POWER-01 (769-3701).

    Renovations & Upgrades

    Are you planning to renovate your property or upgrade your electrical service and have questions about where to start? Please check out the suggested guidelines listed below to ensure you are working safely:

    The Electrical Safety Authority (ESA) has a Contractor Locator tool on its website to help you find a licensed electrical contractor or verify if your contractor is licensed. Take the steps to ensure your contractor is qualified, and ensure they always obtain a work permit notification from ESA before commencing any electrical work.

    “ESA wants to advise homeowners to take the extra step and verify that the ECRA/ESA license number that should be on your electrical contractor’s estimate and advertisements matches the license number on ESA’s Contractor Look-Up Tool,” says Dr. Joel Moody, Chief Public Safety Officer, Electrical Safety Authority. “Your home should be a safe place where you don’t need to worry about faulty wiring or incorrectly installed pot lights.”

    Find An Electrical Contractor Locator Tool

    Are you doing the renovation work yourself? The Electrical Safety Authority provides some excellent tips before diving into that project.

    Here are the steps to schedule a temporary disconnection of your electrical service:

    1. You or your contractor contacts GrandBridge Energy beforehand to schedule a disconnection. This means our crew will come to the property to temporarily disconnect the service so you can complete the electrical work safely. This is a FREE service appointment unless the disconnect or reconnect occurs outside of regular operation hours—8:00 a.m. to 3:30 p.m., Monday through Friday.
    2. Our Customer Service Team can help you schedule your appointment by calling 1-877-871-2215. Please note office hours begin at 8:30 a.m.
    3. Upgrade Your Service: If you are upgrading the amps, relocating the meter, adding additional meters, installing an EV charger, or installing an automatic transfer switch (Generator), a service layout is required to book the appointment. You will also need to arrange for an ESA Permit. GrandBridge Energy will not reconnect your service without an ESA inspection.
    Find a Licensed Contractor Service Layouts