Frauds and scams are a common part of today’s society and scammers are increasingly targeting electricity customers. You can never be too cautious about protecting your personal identity and information.
If something does not feel right, hang up the phone and contact our Customer Service Team at 1-877-871-2215 during regular business hours.
We understand that there may be times when you fall behind in paying your bill. When your payment is overdue, GrandBridge Energy will contact you by phone and will also deliver important overdue notices to your address.
We will never threaten to disconnect your electricity service immediately without advance notice. We are mandated by the Ontario Energy Board to follow an industry-wide collection process.
Learn more about GrandBridge Energy’s payment timelines so you don’t fall victim to a scam.
GrandBridge Energy will not contact you to set up an energy audit appointment, and we won’t ask for copies of your bills to determine if you are eligible for an electricity rebate.
To report a possible scam, contact the Canadian Anti-Fraud Centre toll-free at 1-888-495-8501. You can also contact the GrandBridge Energy Customer Service Team to report the scam so we can update customers through our website and social media channels.
