Hard copy paper GrandBridge Energy bills are being delivered by Canada Post. We expect delays for mail service to and from GrandBridge Energy for a few weeks.
Customers will receive their current bills (as well as previous bills that were held during the service disruption). Once you have received your bill, it may be outdated even if you have previously made a payment. We apologize for any confusion and appreciate your patience. To verify your current account balance, login to My Account or call us at 1-877-871-2215.
Customers signed up for paperless eBilling will continue to receive their bills as usual.
We offer several convenient methods for customers to receive and pay their bills by the due date:
- Sign up for My Account. You can view your bill and energy consumption data, current account balance, payment history and detailed energy usage online, 24/7. When you sign up, you will automatically be enrolled in eBilling and receive an email notification with a summary of your bill and a link to view your bill on the My Account portal.
- Opt-in for eBilling. Log in to your My Account. Click the Profile tab. Click the Account List tab. Check eBill Opt-In. Click the Update Account Settings button. You will receive an email notification with a summary of your bill and a link to view your bills on the My Account portal.
- Our Customer Service Team can assist by email or phone at 1-877-871-2215, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
