Yes! My Account will hold your payment history, smart meter electrical data, and bill copies even after you stop your service. Retaining access to your online account can be useful even after you’ve moved.
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Fill out the Stop Residential Service Form
Stop My Residential Service
Complete the Stop Residential Service Form if you want to stop your electrical or water service and request a final read of the meter. Be sure to include a forwarding address for your final bill. Please note that we only bill water service for some homes the Brant County service territory.
Your final bill will be issued approximately four weeks after your final read date. Even if you are on e-billing, a forwarding address is required.
Did you know you can access your account online even after you’ve moved?
My Account will hold your payment history, smart meter electrical data and bill copies even after you have stopped your service. Retaining access to your online account can be useful even after you’ve moved.