Your electricity bill has a refreshed look launching in February 2026, designed to make important information easier to find and understand. This page is here to help you make sense of your monthly bill. Learn how to read each section, understand the charges you see and find answers to common questions about your consumption.
Choose your bill type below to get started.
Pictured is a sample Electricity only bill. The descriptions below correspond with the numbers shown on the sample bill.
Pinch anywhere on the bill sample below to zoom
Pictured is a sample Electricity only bill. The descriptions below correspond with the numbers shown on the sample bill.
This section will show the account holder’s name(s) and the mailing address. If your mailing address differs from the service address, you can find the service address on the bottom left-hand corner of the bill.
This area shows your 10-digit account number, due date and amount due.
Helpful Hint: If you’re banking online, enter your 10-digit account number without the dash. Search for ‘GrandBridge Energy’ as your payee.
This display graph shows your billed consumption month over month. You can find more details about your daily and hourly consumption by signing up for My Account.
Helpful Hint: The “Did You Know” section of your bill helps you see whether your electricity use increased or decreased compared to your last bill and compared to the same period last year.
There are many ways to connect with us. Find one that fits your schedule, and our team is happy to answer your questions.
Helpful Hint: Do you find our call volumes are too high? Ask your question by email [email protected]
The Billing Summary gives you a snapshot of your account. It shows any previous balance carried forward and payments that have been applied.
To help you better understand your bill, charges are grouped into three sections: Your Electricity Charges, Delivery, and Regulatory. Visit our Rates webpage for a full Glossary of Terms.
This section also shows any credits applied to your bill through Ontario electricity support programs. These may include the Ontario Electricity Rebate, which is automatically applied to all residential bills, and the Ontario Electricity Support Program, which requires an application and is based on household income.
Helpful Hint: Your bill may not include payments made within three days of the current bill’s issue date. There is a transmission period from the bank to GrandBridge Energy.
This section shows when and how you used electricity during your billing period. You’ll see a breakdown of your energy use in kilowatt-hours (kWh), the rate applied based on your selected rate plan, and the total cost of that consumption. Your billing period is listed at the top of the box, with details about your rate plan provided below your breakdown.
Helpful Hint: Sign up for My Account to run a rate calculation based on your actual consumption. You have the power to select your own rate plan that fits your consumption patterns.
Choose Your Rate Plan
Sign up and/or log in to My Account to use your historical consumption to find the rate plan that suits your needs. You can analyze the different rate plans and switch your rate through your online portal.
Access My AccountCommon Causes for High Bills
If your bill is higher than expected, here are some steps you can take to find out what could be causing your higher consumption.
Review the Billing Period
Pay attention to the billing period. Your most recent bill shows consumption used up to four weeks ago. Analyze that billing period and consider what you did during that time or what factors, like the weather, could account for increased usage.
Consider the Weather and Your Heating / Cooling Source
If your home is heated by electricity – baseboard heating, in-floor heating or heat pumps for example – you will see increased usage in the winter/colder months. Similarly, using plug-in space heaters in certain rooms or in your garage will cause higher usage.
In the summer, air conditioning/central air systems are the number one reason why your billed consumption will increase. Keep your home heated/cooled at a consistent temperature and resist the urge to turn the thermometer up and down. View energy-saving tips for home.
Inventory your Appliances
Old appliances and/or faulty appliances can lead to higher usage. Reduce the impact and save money, look for the ENERGY STAR logo when you buy new appliances and entertainment devices.
When reviewing your appliances, be sure to look at your water heater/softener (including on-demand tankless water heaters). Ensure they are serviced regularly and operating efficiently; if not, they can run unnecessarily, leading to higher usage. Another trend in recent years is high-performance gaming computers and bitcoin mining, which leads to higher electricity bill usage.
Electric Vehicle Charging
If you own an electric vehicle or hybrid vehicle and you charge it at home, this will lead to increased electricity usage. Consider charging your vehicle in off-peak hours to minimize the financial impact on your next bill.
Seasonal Culprits
Pool heaters, pumps and hot tubs all translate to higher electricity usage. Consider putting your pump and/or heater on a timer to run during off-peak periods.
Explore Our Rates
There’s more to rates than Time-of-Use, Tiered and Ultra Low Overnight pricing. Find out how all the charges on your statement are calculated each month.
Register for Paperless Billing
Sign up for My Account to receive paperless billing, reduce your environmental footprint, and access all the benefits of the portal.
Pictured is a sample Electricity & Water/Wastewater bill. The descriptions below correspond with the numbers shown on the sample bill.
Pinch anywhere on the bill sample below to zoom
Pictured is a sample Electricity & Water/Wastewater bill. The descriptions below correspond with the numbers shown on the sample bill.
This section will show the account holder’s name(s) and the mailing address. If your mailing address differs from the service address, you can find the service address on the bottom left-hand corner of the bill.
This area shows your 10-digit account number, due date and amount due.
Helpful Hint: If you’re banking online, enter your 10-digit account number without the dash. Search for ‘GrandBridge Energy’ as your payee.
These display graphs show your billed electric and water consumption month over month. You can find more details about your daily and hourly electric consumption by signing up for My Account.
Helpful Hint: The “Did You Know” section of your bill helps you see whether your electricity and water use increased or decreased compared to your last billing period.
There are many ways to connect with us. Find one that fits your schedule, and our team is happy to answer your questions.
Helpful Hint: Do you find our call volumes are too high? Ask your question by email [email protected]
The Billing Summary gives you a snapshot of your account. It shows any previous balance carried forward and payments that have been applied.
To help you better understand your bill, Your Electricity Charges are grouped into three sections: Electricity, Delivery, and Regulatory. Visit our Rates webpage for a full Glossary of Terms.
This summary also provides a clear breakdown of your water and wastewater (sewer) charges. It includes monthly fixed charges, along with cubic meter charges, billed in varying consumption blocks. For more details on how water rates are calculated, visit the County of Brant’s water rates webpage.
Your previous and current water read are found at the bottom of the page.
Helpful Hint: Your bill may not include payments made within three days of the current bill’s issue date. There is a transmission period from the bank to GrandBridge Energy.
This section shows when and how you used electricity during your billing period. You’ll see a breakdown of your energy use in kilowatt-hours (kWh), the rate applied based on your selected rate plan, and the total cost of that consumption. Your billing period is listed at the top of the box, with details about your rate plan provided below your breakdown.
Helpful Hint: Sign up for My Account to run a rate calculation based on your actual consumption. You have the power to select your own rate plan that fits your consumption patterns.
Choose Your Rate Plan
Sign up and/or log in to My Account to use your historical consumption to find the rate plan that suits your needs. You can analyze the different rate plans and switch your rate through your online portal.
Access My AccountCommon Causes for High Bills
If your bill is more than expected, here are some steps you can take to find out what could be causing your higher consumption.
Review the Billing Period
Pay attention to the billing period. Your most recent bill shows consumption used up to four weeks ago. Analyze that billing period and consider what you did during that time or what factors, like the weather, could account for increased usage.
Consider the Weather and Your Heating / Cooling Source
If your home is heated by electricity – baseboard heating, in-floor heating or heat pumps, for example – you will see increased usage in the winter/colder months. Similarly, if you use plug-in space heaters in certain rooms or in your garage, this will cause higher usage.
In the summer, air conditioning/central air systems are the number one reason why your billed consumption will increase. Keep your home heated/cooled at a consistent temperature and resist the urge to turn the thermometer up and down.
Inventory your Appliances
Old appliances and/or faulty appliances can lead to higher usage. Reduce the impact and save money, look for the ENERGY STAR logo when you buy new appliances and entertainment devices.
When reviewing your appliances be sure to look at your water heater/softener (including on-demand tankless water heaters). Make sure they are serviced regularly and operating efficiently; if not, they can run unnecessarily, leading to higher usage. Another trend in recent years are high performance gaming computers and bitcoin mining which does lead to higher usage on your electricity bill.
Electric Vehicle Charging
If you own an electric vehicle or hybrid vehicle and you charge it at home, this will lead to increased electricity usage. Consider charging your vehicle in off-peak hours to minimize the financial impact on your next bill.
Seasonal Culprits
Pool heaters, pumps and hot tubs all translate to higher electricity usage. Consider putting your pump and/or heater on a timer to run during off-peak periods.
Water Leaks
If your water usage is higher than normal, check for leaks around your home. Leaking taps, toilets and puddles of water around your water heater/softener and furnace. If your toilet has a silent leak, you can determine this by dropping food colour into the back of the tank. If it leaks into the bowl, your toilet is silently running.
Watering Gardens/Lawn & Filling Pools and Hot Tubs
Watering your garden or lawn will increase water usage. Be sure to review the billing period on your most recent statement and recall if you’ve watered during that time. Filling your pool and/or hot tub will also increase usage.
Explore Our Rates
There’s more to electricity rates than you might expect. Find out how all the charges on your statement are calculated each month.
Register for Paperless Billing
Sign up for My Account to receive paperless billing, reduce your environmental footprint, and access all the benefits of the portal.
Pictured is a sample Water/Wastewater bill. The descriptions below correspond with the numbers shown on the sample bill.
Pinch anywhere on the bill sample below to zoom
Pictured is a sample Water/Wastewater bill. The descriptions below correspond with the numbers shown on the sample bill.
This section will show the account holder’s name(s) and the mailing address. If your mailing address differs from the service address, you can find the service address on the bottom left-hand corner of the bill.
This area shows your 10-digit account number, due date and amount due.
Helpful Hint: If you’re banking online, enter your 10-digit account number without the dash. Search for ‘GrandBridge Energy’ as your payee.
This display graph shows your billed water consumption month over month.
Helpful Hint: The “Did You Know” section of your bill helps you see whether your water use increased or decreased compared to your last billing period and compared to the same billing period last year.
There are many ways to connect with us. Find one that fits your schedule, and our team is happy to answer your questions.
Helpful Hint: Do you find our call volumes are too high? Ask your question by email [email protected]
The Billing Summary gives you a snapshot of your account. It shows any previous balance carried forward and payments that have been applied.
This section of your bill provides a clear breakdown of your water and wastewater (sewer) charges. It includes the monthly fixed fees, along with cubic meter charges, based on varying consumption blocks. For more details on water rates, visit the County of Brant’s water rates webpage.
Helpful Hint: Your bill may not include payments made within three days of the current bill’s issue date. There is a transmission period from the bank to GrandBridge Energy.
This section shows your previous and current water readings, as well as the total cubic meters of usage in the billing period.
Helpful Hint: Troubleshooting high water usage? By comparing the current meter reading on your bill with an inside water meter reading, you can determine whether your water usage has returned to typical levels or remains elevated.
Your Water Services
The County of Brant is responsible for setting water rates and handling water service requests, and also provides a range of helpful online resources focused on water conservation.
Water Conservation TipsCommon Causes for High Bills
If your bill is higher than expected, here are some steps you can take to find out what is causing your higher consumption.
Review the Billing Period
Pay attention to the billing period. The current bill you’re reviewing shows consumption used up to four weeks ago. Analyze that billing period and consider what you did during that time.
Water Leaks
If your water usage is higher than normal, check for leaks around your home. Leaking taps, toilets and puddles of water around your water heater/softener and furnace. If your toilet has a silent leak, you can determine this by dropping food colour into the back of the tank. If it leaks into the bowl, your toilet is silently running.
Watering Gardens/Lawn & Filling Pools
If you water your garden or your lawn, this will cause higher water usage. Be sure to review the billing period on your most recent statement and recall if you’ve watered during that time. Filling your pool and/or hot tub will also cause higher usage.
Explore Water Rates
Find out more about your water bill rates, set by the County of Brant, including frequently asked water questions and conservation tips.
Register for Paperless Billing
With the online customer portal, your bills are delivered straight to your inbox, and you can make quick, secure payments by credit card—making it easier to manage your account anytime, anywhere.
Pictured is a sample Net Metering statement for a small residential/commercial account. The descriptions below correspond with the numbers shown on the sample bill.
Pinch anywhere on the bill sample below to zoom
Pictured is a sample Net Metering statement for a small residential/commercial account. The descriptions below correspond with the numbers shown on the sample bill.
This section will show the account holder’s name(s) and the mailing address. If your mailing address differs from the service address, you can find the service address on the bottom left-hand corner of the bill.
This area shows your 10-digit account number, which can be used to set up eBilling through the My Account portal. It also acknowledges that it is your ‘Net Metering Statement’ only – which provides information on the kWh generated from your solar panels.
Helpful Hint: The amount due will always be $0.00 because this is a statement to show your solar generation only. There is no payable amount on this statement.
This display graph shows your billed generation month after month.
Helpful Hint: The “Did You Know” section of your statement helps you see whether your generation increased or decreased compared to your last billing period and compared to the same billing period last year.
There are many ways to connect with us. Find one that fits your schedule, and our team is happy to answer your questions.
Helpful Hint: Do you find our call volumes are too high? Ask your question by email [email protected]
The Billing Summary shows you how your net metering credit is applied.
To help you better understand your bill, credits are grouped into three sections: Your Electricity Charges (based on the kWh generated), Delivery, and Regulatory. Your delivery and regulatory charges are credited based on the kWh you generate each month.
Helpful Hints: The Net Metering Credit line will show the total credit amount that will be applied to your hydro bill (called your NETLD bill)*
*Your generated kWh credits can be applied up to the kWh billed on your NETLD bill. Any unused credits are automatically banked and used on future bills. Visit our Micro Generation webpage to learn more about the Net Metering program.
The breakdown on the right side of your billing summary explains how your electricity generation is credited. The rate plan you choose determines how your net credit is applied to your bill.
Micro Generation Net Metering - How it Works
If you’re using electricity at the same time that you’re generating it, that power goes directly into your home or business. You’re not billed for it, and it’s not credited. It simply reduces the amount of electricity you need from the grid. Any extra electricity you produce is sent back to the grid. These kilowatt‑hours are credited to your account as a net metering credit. If you generate more than you use in a month, your credits can be carried forward for up to 12 months. After that, any unused credits expire. They can’t be cashed out, transferred, or used for other services.
View Ontario's Net Metering RegulationsCommon Causes for High Bills
If your bill is higher than expected, there are actions you can take to figure out what's causing your increased consumption.
Review the Billing Period
Pay attention to the billing period. Your most recent bill shows consumption used up to four weeks ago. Analyze that billing period and consider what you did during that time or what factors, like the weather, could account for increased usage.
Consider the Weather and Your Heating / Cooling Source
If your home is heated by electricity – baseboard heating, in-floor heating or heat pumps, for example – you will see increased usage in the winter/colder months. Similarly, using plug-in space heaters in certain rooms or in your garage will cause higher usage.
In the summer, air conditioning/central air systems are the number one reason why your billed consumption will increase. Keep your home heated/cooled at a consistent temperature and resist the urge to turn the thermometer up and down.
Inventory your Appliances
Older appliances and/or faulty appliances can lead to higher usage. Reduce the impact and save money, look for the ENERGY STAR logo when you buy new appliances and entertainment devices.
When reviewing your appliances, be sure to look at your water heater/softener (including on-demand tankless water heaters). Ensure they are serviced regularly and operating efficiently; if not, they can run unnecessarily, leading to higher usage.
Another trend in recent years is high-performance gaming computers and bitcoin mining, leading to higher electricity bill usage.
Electric Vehicle Charging
If you own an electric vehicle or hybrid vehicle and you charge it at home, this will lead to increased electricity usage. Consider charging your vehicle in off-peak hours to minimize the financial impact on your next bill.
Seasonal Culprits
Pool heaters, pumps and hot tubs all translate to higher electricity usage. Consider putting your pump and/or heater on a timer to run during off-peak periods.
Explore Our Rates
There’s more to rates than you might expect. Find out how all the charges on your statement are calculated each month.
Register for Paperless Billing
Sign up for My Account to receive paperless billing, reduce your environmental footprint, and access all the benefits of the portal.