The Electricity Distributor Corporate Scorecard is a tool that measures how well our utility performs each year and allows customers to assess the value of the service received from GrandBridge Energy and learn how well we are performing.
Customers are encouraged to review the specific commentary on each reported performance category outlined on the 2024 Scorecard to obtain further information on the particular measures.
2024 GrandBridge Energy Corporate Scorecard
In its third electric utility scorecard, GrandBridge Energy delivered strong results across all performance categories, including:
- Achieving an “A” from our customers in our biennial 2023-2024 Customer Satisfaction Survey, which was our first survey following the formation of GrandBridge Energy.
- Receiving the Electricity Distributors Association’s 2024 Communications Excellence Award for the launch of GrandBridge Energy’s innovative and user-friendly website.
- Meeting or exceeding the performance targets set out by the Ontario Energy Board (“OEB”) for Service Quality and Customer Satisfaction.