Depending on the type of work our crews are doing, there are two types of planned outage classifications. Please ensure your contact information up to date so you receive the proper notification.
Planned Short-Term Outages (less than one hour): When we expect to disconnect your power for less than one hour, we will try to notify you of the outage in advance.
Planned Long-Term Outages (More than one hour): Where a planned outage is expected to last longer than one hour, we aim to provide you with at least two days advance notice. Notifications are sent as automated phone calls or emails. The notice will provide the date of the outage, the duration, and an alternative date in case the outage does not proceed as planned.
Planned Urgent Outages: Urgent outages require quick action for necessary repairs. While not emergencies, they can’t be delayed indefinitely. We aim to provide as much advance notice as possible to help minimize disruption; however, in some cases, the urgency of the repair may not allow for extended notice.
Unplanned Emergency Outages: Unplanned Emergency outages are immediate and essential for safety. They occur within the hour to make critical repairs when crews need to act swiftly to prevent further damage or danger. Advanced notice is not possible in these scenarios.
