GrandBridge Energy is partnering with UtilityPULSE to launch a Customer Engagement Survey specifically geared to our large-use customers with service >50kW. We want to better understand your business’s future electricity needs, including anticipated changes in demand, while gathering feedback on investment priorities and potential trade-offs for a more reliable system.
Resources and Support for Your Business
Your energy needs are complex, and having access to the right information and expertise is essential to managing your operations effectively. GrandBridge Energy’s Large Customer Support hub provides direct access to specialized resources and services, including detailed billing information, Utilismart access, power factor analysis, Industrial Conservation Initiative (ICI) resources and opportunities to connect directly with our team. Our goal is to provide large customers with timely, knowledgeable support to help manage electricity costs, consumption and evolving energy needs.
Distribution System Planning - Your Feedback Matters
Business Support Services: Utilismart Portal
Utilismart Access
Electricity is a major operating expense for businesses today and the most effective way for you to control costs is to understand how and when your facility uses energy.
Using the Commercial & Industrial Energy Manager Portal (C&I Energy Manager) offered through GrandBridge Energy, you have access to current information on your facility’s energy profiles.
Recognizing trends in demand (kW) and consumption (kWh) can help you identify opportunities in your facility for smart energy management or efficiency projects.
Utilismart User Guide
The C&I Energy Manager Portal User Guide provides practical instructions to help you navigate the Utilismart portal and make better use of your facility’s energy data. The guide explains how to access your account and use the portal’s reporting tools to monitor hourly interval consumption data and demand, review historical trends and download data. It also walks through key features such as the Monthly Calendar View, Load Duration Graph, Demand Profile and Consumption Profile, helping you identify demand peaks, compare operating periods and uncover potential energy-efficiency opportunities.
Need Help Logging In?
If you do not have a login, please email [email protected] to see if you qualify for this service.
Business Support Services: Understanding Power Factor, Bills & Rates
Send a Power Factor Analysis Request
If your facility has a power factor below 90%, you may be subject to additional demand charges that can increase your electricity costs. GrandBridge Energy can help you understand how your power factor is affecting your bill and identify the potential financial implications. Submit a Power Factor Analysis request to have our team review your account and provide your latest 12-months of billing and an estimated impact on the delivery component of your bill to help you better understand your facility’s power factor. Please include your account number, service address and contact information.
Understanding Your Electricity Bill
Your electricity bill includes several components that together make up your total electricity costs, including electricity charges, delivery charges, regulatory charges and HST. Each reflects a different part of supplying and delivering electricity to your business. Understanding these charges, what they represent and how they are calculated, can help you better understand your energy costs and manage your electricity use. Explore the key components of your GrandBridge Energy bill.
Industrial Conservation Initiative (ICI)
The Industrial Conservation Initiative (ICI) helps large electricity users manage Global Adjustment (GA) costs by reducing or shifting electricity use during periods of peak provincial demand. Customers may qualify if their average monthly peak demand is over 500 kW and under 5 MW, with specific eligibility requirements for customers between 500 kW and 1 MW. Customers with average demand above 5 MW automatically qualify.
Important ICI Information
GrandBridge Energy will contact customers who are eligible to participate in the Industrial Conservation Initiative (ICI). Each ICI cycle begins with a base period from May 1 to April 30, after which customers are assessed for eligibility. Eligible customers must opt in or out of the program by June 15. The adjustment period begins July 1. If you have questions, we encourage you to reach out to our team.
For complete program rules and requirements, refer to O. Reg. 429/04 (as amended).
Set Up Your Large Customer Account
Complete an Interval Commercial Form
To set up your large customer account, we’ll need some important information about your business operations, including billing and energy management details, as well as key on-site contacts. As part of the application, you’ll also be required to provide a copy of your Articles of Incorporation and information about your anticipated load requirements. Providing complete and accurate information will help our team efficiently establish your account and ensure we have the right contacts and details to support your ongoing electricity needs.
Security Deposit Requirements
Large commercial customers must demonstrate seven consecutive years of good payment history, as outlined in GrandBridge Energy’s Conditions of Service. Security deposits can be paid to GrandBridge Energy upon account set up by cheque or money order and are reviewed annually, with the amount subject to increase or decrease based on your load profile. Specific security deposit refund requirements apply to accounts with demand greater than 5,000 kW. For complete requirements and details, please refer to Sections 2.4.3.4 through 2.4.3.11 of our Conditions of Service.
Reporting Power Quality Concerns
Reliable, consistent power is critical to your day-to-day operations. If you are experiencing power quality concerns, such as voltage fluctuations, momentary interruptions, recurring outages or other issues affecting your electrical supply, we encourage you to connect directly with your GrandBridge Energy Key Account Manager. Our team will work with you to better understand the issue, review available system information and help identify potential causes and appropriate next steps.
Business Programs: Demand Side Management
Save on Energy Business Programs
Managing energy use can help your business reduce operating costs, improve efficiency and support long-term sustainability goals. Through Save on Energy, businesses can access a range of programs and incentives designed to help identify and implement energy-saving opportunities, from equipment upgrades and building improvements to larger, customized projects. Explore available programs and discover how your business can reduce electricity consumption while maximizing the value of your energy investments.
GridShare Capacity Auction Program
GridShare gives eligible businesses an opportunity to earn financial incentives by temporarily reducing their electricity demand when additional capacity is needed on the local grid. By participating, large energy users can turn their operational flexibility into value while helping GrandBridge Energy manage peak demand, support local grid reliability and make more efficient use of existing electricity infrastructure. Explore GridShare to learn how your business can participate and benefit.
Distributed Energy Generation
Distributed Energy Resources (DERs) are creating new opportunities for businesses to generate, store and manage energy while supporting a more flexible and resilient electricity grid. GrandBridge Energy is working to enable the connection of innovative energy technologies across our service territory. Whether you are considering solar generation, battery energy storage or another DER solution, our team can help you understand the connection process and requirements to safely integrate your project with the local electricity grid.
Connect With Your Key Account Manager
Your business has unique energy needs, and our Key Account Manager is here to provide personalized support. Whether you have questions about your electricity service, are planning for future growth, exploring energy-saving opportunities or need help navigating available programs and resources, we’re here to help. Reach out directly with your questions or to schedule an in-person or virtual meeting to discuss your business needs and how GrandBridge Energy can support you.