- Easy to Access Outage Details – Click on the identified outage area and a box will appear to provide more details about the outage start time, customers affected, cause, status and estimated time of restoration. Use the zoom tool on the left-hand side of the map to zoom in to have a closer look at the affected streets in the outage zone.
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Current outages list – View outages not only on the map, but also access a clear, easy-to-read list of all ongoing outages.
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Scheduled outages – This list displays all current outages that were planned. These outages will correspond with outages identified in our planned outage table.
Welcome to the GrandBridge Energy Outage Centre
The Outage Centre is your go-to source for reliable, up-to-date information when power interruptions occur. Here, you’ll find details on accessing our outage map, planned and upcoming outages, along with guidance on how to report an outage and what causes power outages.
You can also connect directly with a live agent if you need support or have questions about an outage affecting your area.
This page is designed to provide timely, relevant information – helping you stay informed, prepared, and connected whenever outages happen.
Reporting an Outage
There are several ways to report a new outage not showing on the Outage map. New outages can take up to 15 minutes to appear on the map. For privacy, the map only displays outages affecting more than three customers.
Text: 1-888-726-1139. Text us to report a new outage, ask questions about a current outage, or report a safety concern.
Call: 1-833-769-3701. Please keep phone lines open — do not call if the outage is already displayed on the map. Follow the map for updates.
Live Chat. Chat with a customer service agent about a current outage. Click the blue chat icon in the bottom-right corner of this page to get started.
Review Planned Outages
Planned outages are required to upgrade and maintain electricity distribution systems to ensure a safe and reliable electricity supply to your home and business.
We make every effort to keep the interruption time as short as possible. Learn about how we notify you of planned outages, including where to find a complete list of scheduled outages and how to prepare for a planned outage.
Coming Soon! New Outage Map
The enhanced map will continue to provide reliable, real-time outage updates, with several new features designed to make information easier to find and understand
Causes of Power Outages
You may experience an unplanned power outage for a few reasons, including severe weather, animals or trees coming in contact with our equipment, a motor vehicle accident and equipment failure.
Small animals like squirrels sometimes chew into lines or come into contact with a piece of equipment and an energized line. We have animal protection equipment to help reduce outages caused by animal contact.
Severe weather, such as lightning, wind, ice, and snow, can bring down powerlines or damage equipment.
Tree branches can lean on or become tangled in powerlines, causing flickering lights, momentary interruptions, or complete outages. Our forestry contractors work hard year-round to complete preventative vegetation management around powerlines.
Accidents could be caused by contractors contacting powerlines with equipment or a motor vehicle collision with a hydro pole.
Older equipment can fail when weathered by salt, moisture and other elements. Our standard is to use polymer-based insulators and switches, which are more durable and have a longer life span.
Our crews work on essential rebuild and maintenance projects in our communities. Brief outages are required for safe work, so we notify customers at least two days before all planned outages.
OEB Guide to Addressing Power Quality Issues
The OEB Guide to Addressing Power Quality Issues provides support to GrandBridge Energy and its customers in identifying, investigating, and mitigating power quality issues, such as voltage variations and harmonic distortion that can cause electrical equipment malfunctions or failures.
Note: The Guide does not cover issues related to farm stray voltage or the reliability of the electricity supply.