GrandBridge Energy will supply, install, own, and maintain all meters, instrument transformers, ancillary devices, secondary wiring, and seals required for revenue metering.

In accordance with Section 40 of the Electricity Act, the utility requires access to customer property to install, read, and maintain our metering equipment. We have specific requirements for metering equipment installation.

These devices provide a standby power solution to homes in the event of a power outage in your area. They can make connecting your home to a backup generator safe and easy.

Please submit a service layout request for our Engineering Team’s review and approval before installing this equipment. To learn more about portable generator safety and certification requirements, visit the Electrical Safety Authority (ESA) website.

A service layout is required to book this type of work. 

• MA23-N 30 AMP Generlink – Non-Surge
• MA24-N 40 AMP Generlink – Non-Surge
• MA23-S 30 AMP Generlink with Whole House Serge Protection Built-In
• MA24-S 40 AMP Generlink with Whole House Serge Protection Built-In

Step 1: Submit a service layout request and sign the Approved Meter Socket Plug-in Transfer Device waiver. This waiver is mandatory.
Step 2: The service technician will reach out to schedule a site visit if required.
Step 3: Layout is issued to the electrician or customer. *Layout can take up to three weeks to process*
Step 4: Contact Customer Service at 1-877-871-2215 to book the cut and hold appointment. No appointments will be booked without a signed waiver.
Step 5: On the install date, a GrandBridge Energy technician will disconnect the service. Once the device is installed the electrician will contact Customer Service to request a reconnect. ESA is not required to reconnect if the plug-in transfer device is installed by a licensed contractor. Any reconnect calls after 3:30 p.m. will be subject to an after-hours reconnect charge.

Subdivision specifications are outlined in the Subdivision Servicing Materials & Construction Specifications manual. 

*Important note to developers/contractors: Please ensure there is proper signage on the lots when GrandBridge Energy Inspectors visit the site for underground inspections. We require lot numbers and civic numbers to be posted on a sign or attached to the building.  Marketing numbers are not the same as civic and lot numbers, which can cause a delay in energizing the service if we cannot locate the correct lot. The civic number and lot numbers should match your submitted registered plan*

GrandBridge Energy cannot energize meters without a submitted and approved registered plan.

If you are completing any of the following work, a service layout is required to book an appointment with GrandBridge Energy crews:

• Upgrading the amps or relocating the meter base at a property
• Energizing a new connection
• Requesting a temporary service connection
• Adding additional meters to an existing service **Detailed information on multi-unit projects available on the Service Layout page**
• Connecting Generation
• Installing an EV charger
• Connecting streetlights

If you require a primary/substation isolation outage for maintenance, please complete the Station Isolation Request Form. A GrandBridge Energy Customer Service representative will contact you to confirm the date and time of your appointment.

A minimum of two (2) weeks of lead time for isolation requests is required.
Please note that we require a minimum of two business days’ notice when you are cancelling an isolation request.

If you are starting a new commercial or industrial build, renovation or addition, you will need to submit a service layout request, as well as a load estimate form.
Please have the following documents ready to submit through the Service Layout Intake Form:

• Electrical Single Line Drawing
• Plan Review Submission to ESA
• Legal Reference Plan showing: property lines, building footprint, location of metering equipment, electrical room access from outside GrandBridge Energy lockable door, driveways, hydro equipment surrounding property
• Legal Electrical Site Plan: Proposed padmount transformer location within property boundaries, located within 3 m of paved access. Must be located in accordance to ESA Code Rule 26-242.